Other articles

  1. It's Always the Service

    Mon 09 September 2024

    I love reading. I love the idea of books, to the point that a small, always ongoing vanity project of mine is a library of books I find special. This means there are always a few books in flight (I should probably practice better focus and work on only one …

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  2. Your Core Skillset

    Tue 03 September 2024

    For the longest time, Garmin was "the GPS company". They sold those bricks that you mount on your car dashboard and would help you get from Point A to Point B. They even had custom voice packs you could buy; and this was before it was easy to generate it …

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  3. Your Responsibility to the Audience

    Mon 26 August 2024

    When you're the one talking, all eyes are on you. This means several things:

    • Everyone showed up to accomplish something.
    • We all dedicated this time to this thing.
    • We chose to be here instead of anywhere else.

    It doesn't matter if it's a three-person meeting to decide on today's work …

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  4. Build It, but it's not Enough

    Mon 19 August 2024

    You can build the best thing, do your best work. But if no one notices, it doesn't mean anything.

    Let me try to illustrate with a story. We were on a vacation to Disneyworld years ago. Disney, if you weren't aware, has engineered just about all the efficiency out of …

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  5. In Defense of Convenience

    Tue 13 August 2024

    When there's a setback, a technical bump in the road, people who don't really care will dismiss the problem with "it's just an inconvenience". The subtext is "grow up, deal with it".

    But convenience has knock-on effects: - convenient things get done often, because they're easy to do - convenient things free …

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  6. Strategic vs Tactical

    Tue 21 February 2023

    Entire books have been written on the topic of Strategic vs Tactical. At the risk of creating more noise, I'd like to add my experience to the collection.

    Talking with Tom Hatch about, well, a lot of things, this topic came up and he had the best illustration. I'm sure …

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  7. On Presumptive Software

    Thu 30 August 2018

    If there's one thing that the great Saint Atwood taught me, it's this - software is built to help people do their jobs. That's why we have automation, right? Because we need something done and would rather not spend all our time manually building something. That's why we have software, computers …

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  8. Invest in the Fundamentals

    Mon 18 June 2018

    If you want to be useful, learn a trade

    In trying to keep up with the latest in technology and staying relevant, it's easy to forget that each one of these emerging technologies is built upon a bedrock of simple, reliable tools. Simple tools that you can learn, and then …

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